I work for a burgeoning global leader is business process outsourcing. Sykes Enterprises Inc. It is a company who, ahead of its time, has embraced the potential of virtual employees. From across the country it finds the best potential employees through the use of new media such as online and telephonic interviews. Through virtual online education using this new media it trains these potential employees for a career in business process outsourcing in a home office environment. It is challenging to say the least, both for those of us given the task to guide and support these potential employees and for the employees themselves. For the few that can adapt to this fast paced ever changing and growing environment, for those that can learn and embrace new literacies, they hold the potential of a challenging and rewarding career in the virtual realm.