I offer extensive experience managing virtual teams in educational applications as a consultant and in the private sector, as well as in corporate applications. I have worked in the ever-emergent remote workforce for over ten years, as a web author, content creator and as a coach/mentor supporting remote workers in customer care fields. I have volunteered as an academic coach and mentor while earning my degrees at Empire State College via distance and currently serve as the President of the Graduate Student Collaborative, organizing online seminars and meetings. I have worked as an Operations Management Division Analyst (OMDA) for Sykes, a completely remote position. Prior to this position, I piloted several programs at Sykes, creating procedures and supports in these emerging programs as well as training employees, and creating training manuals and videos. Both my degrees in creative marketing and in media communications complements my ability to address the specific challenges that learning and teaching through technology interfaces creates. I worked as an educator, teaching art, music and computer for five years at a private school. I designed all the curriculum for these classes. My current studies in learning and teaching in emerging technologies have kept my knowledge of educational applications cutting edge.
I develop curriculum for my autistic daughter and have been working with educational design in virtual worlds. I develop open source curriculum that I provide access to on my blog and websites. I am a founding member of the think tank, the Institute for New Paradigms. One mission of this organization is to serve as consultants to organizations seeking to grow in rich, often technology mediated, forms of learning and communication. I routinely help organize and present at seminars on leadership, emerging technologies and education. I have organized college diversity discussions that bridged students across the state through technology conferencing. I also supported students during a pilot program of an immersive virtual residency conducted by Empire State College.
My education and work experience make me especially adept in working with teams and individuals through distance technology. I worked in the health and human services fields for ten years before switching career paths. These positions included intensive work with special populations of all ages and training in behavioral techniques and communications. My interpersonal communication skills enable me to deliver results in a person focused environment. By proactive analysis, I anticipate needs to provide information, resources and communications. I remain professional and respectful in high stress conflict situations with empathy and diplomacy to provide resolution. This is more challenging in a virtual environment than in one that is face to face. My passion for supporting and motivating people to be the best that they can be. This is what drives me.
SUNY Empire State College, New York, Master of Arts, Dec 2019
Learning in Emerging Technologies
SUNY Empire State College, New York, Dec 2019
Certificate Teaching in Emerging Technologies
SUNY Empire State College, New York, Bachelor of Arts Degree
Interdisciplinary Studies: Creative Marketing and Media Communications, June 2015
SUNY Empire State College Associate’s Degree
Interdisciplinary Studies: Creative Marketing. June 2011
Down East Horizons
Sign Language Certification, 2003
Care and Comfort
Behavioral Specialist, 2003
Community Health and Human services
Certified Medications Technician, 2002
Residential Councilor, 2001
United Technologies Center
Activities Coordinator, 1998
Mount Desert Island Adult Education
Certified Nursing Assistant, 1995
Presentations (Oral and Poster):
OSCC Challenging Goliath, Bringing Virtual Reality into Higher Education………October 2018
CUNY Games Conference 4.0, January 2018
SUNY Student Wellness Retreat, April 2018
SUNY poster contest presenter, April 2010
SUNY Undergraduates Shaping New York’s Future: A Showcase of Scholarly Posters
Otter Creek Park and Playground Construction Fund Town of Mount Desert, 1996
Grant awarded for 10,000 dollars to construct a village recreational area
Acadia Christian School art program Garelic Farms, 2014
500 dollar grant from for the purchase of supplies
SUNY Graduate Student Collaborative President, 2017-Current
Institute for New Paradigms founding member, 2018-Current
Empire State College tutor, 2010-2012
Telephonic conferences and written communication for distance learners
Created online learning videos
Conducted virtual learning screen share activities
Empire State College CDL Connection student reporter, 2010-2012
Conducted interviews and submitted articles for publication
4H V.O.L.T. trained leader, 1996-2011
Co-led 4h groups
Supervised at major 4H event including overnight and extended conferences
Created a pilot initiative for a virtual 4H group
Summer Camp counselor, 2005-2007
Developed and implemented camp activities for photography classes
Supervised and engaged a cabin of 6 girls in daily activities and overnight
Otter Creek Park and Play Ground Project Coordinator, 1997-2002
Responsible for designing a park and a playground
Project coordination and managing construction
Fund raising for 15,000 separate from town grant
Otter Creek Aide Society Director, 1996-2002
Village improvement society serving 1000 plus people
Responsible for running annual village events and holiday celebrations
Management of village owned properties
Town of Mount Desert, 1995-1997
Traffic Safety Committee
Virtual Reality platforms / Zoom conferencing / Adobe conferencing/ Microsoft Office
OSX software/ Linux open source software/ Windows software/ Adobe Creative Suites
RTM / RTA/WFO/ EWFM /Kronos / Aspect /Avaya /Spark / Skype/Messenger/ Social media platforms and other web based tools.
Home school Instructor all grade levels, 1997-2009 / 2014-2019
Researched, designed and implemented custom curriculum
Alpine Access/Sykes serving high profile clients with a virtual workforce, 2012-2019
Corporate Operation Management Division- America
Productivity team and Technology team
Program support, coaching, training, and supervision
Sales, customer service and support
Acadia Christian School: Art, Music, and Computer Science teacher all grade levels, 2009-2014
Supported the program through solicited donations and supplies
Researched, designed and implemented custom curriculum
Wrote and designed curriculum and Art book
Web Content Writer and Photographer for acadianationalpark.com, 2010
Travel and leisure article and photography
Acadian Otter Corporate Manager, 2003-2010
Oversaw marketing and operations of rental and land management
Down East Horizons, Residential Specialist and Job Coach, 2002-2003
In home care and training of combative adults with physical and mental disabilities
Sign language communication
Facility care, job training and coaching for developmentally challenged adults
Care and Comfort Behavioral Specialist 1, 2002-2003
Home based intervention of emotionally challenged children
C.H.C.S. Residential Councilor and In-service trainer, 1999-2002
Supervision and life counseling of 6 teenage high risk youth
Bar Harbor Times, Otter Creek Correspondent, 1994-1999
Weekly village news article/editorial
Sonogee Rehabilitation and Living Center, Activities Director and In-service trainer, 1997-2000
Management of 36 patients afflicted by Dementia and staff training
Challenges our Leaders Face in the Global Work Community
I was born in a rural town in the northern most part of Maine. I had little cultural awareness as our small town culture was set in its ways, and a good 30 years behind the rest of the country. I knew even less about global culture. Even though Canada was a short drive away, my first impression of that countries culture was my parents telling me to go outside on the weekends until it was time for meals, but not to journey too far into the woods, as I may never come out of them and end up in Canada speaking French.
Now I recruit future team members across all of North America, and have had the privilege to travel the entire expanse of the eastern seaboard working with people across the globe in education and employment. I have valued the many roles I have held in my career with Sitel Group,working from home for over a decade. Sitel Group “employs 160,000 employees across locations in 40 countries, serving 700+ customers in 50+ languages” according to the companies site. That is a statistic that I proudly declare to future employees. It is an amazing feat, to say the least.
I first discovered the need for cultural awareness while working with clients in the US that hired employees from across the continent. These teams were virtually organized and managed. Early on we did phone interviews, and had meetings through teleconferences. I remember one meeting in particular, where our leaders were venting frustrations concerning the written responses phone agents would send to them when they were being supported in chat rooms, and when they spoke to these agents on the phone. The leaders felt these responses were disrespectful, and had decided that the agents who were using this type of communication would receive written disciplinary action. When I heard what the written and verbal offenses were, I had no choice but to intercede.
The agents were referring to the supervisors by their first names, which was standard procedure at the time, however, they were using Mr. and Ms. prior to the first name, such as Ms. Barb, or Mr. John. The leaders were certain they were being mocked because as soon as they would tell one person to use the first name only, later that day or week, someone else would refer to them in the same manner. They felt that this was a serious offense at the level of group organized insubordination, and demanded support in their corrective action plans to discipline the offending employees.
At this time, a majority of our leadership was from the Northern U.S. Hemisphere. We had recently expanded and a large portion of new hires were from Southern U.S. states that we had expanded into. My trips to Miami, and the Florida Keys came in handy in ways I could not have imagined. I remember by first encounter with this cultural trend. A friend and business associate giving us a tour of his business had employees who kept calling him Mr. Monty. I looked at him with such oblivious confusion he had to laugh when in a puzzled voice I asked if the people he was working with knew his last name. He explained to me that in this southern culture they were showing their respect acknowledging his authority by using his first name with a prefix.
Our leaders were about to take disciplinary action against agents for showing them respect.
Should we have then educated the agents, that their way of showing respect was wrong. Should we have enforced that they do it our way, simply because we were the leadership? After all wouldn’t this eliminate future cultural misunderstandings?
Becoming culturally aware in the global and virtual work force is not about standardizing our corporate cultures. This is the first mistake often made and best avoided. Cultural identity is what makes a global company strong. Rather than standardizing our culture, we can incorporate an understanding of what makes us different and acknowledge how those differences give us the competitive edge in the global market. We can do this by understanding how our cultural identity may interfere with communications that are coming from a different cultural identity than our own.
My experience working with a team in the Philippines exemplifies our need to expand our acceptance of differences in written structure and cultural idioms. Working in a combine chat between American leaders and leaders from teams in the Philippines, the habit of team members to be social in the work environment, joking with each other and poking “harmless” fun at our selves and our teams, created a rift that again quickly escalated to the head of the Philippines team wanting to take disciplinary action against the American team members for insubordination. In this situation I was unable to make my observations known as I was at a lower hierarchical level than the Philippines leader. Any observation I made during the meeting would be seen as further disrespect. Instead I called my supervisor into a meeting, explained the cultural issue and he, being equal to the leader in the Philippines was then able to have a private conversation and properly apologize for the misunderstanding. We did not demand that the Philippines team “lighten up”, we did however move our social and jovial team building discussions to a separate format to improve communications with the Philippines team members. We respected their cultural identity for a serious work environment and were even able to invite them to events designed to be specifically social in nature where they could be more relaxed and participate in social group activities.
Even common idioms can cause cultural rifts in team communications. One Operations Management meeting was cut short when one of the leaders from a brick and mortar complex stated they had to leave early in order to “put out some fires”. The Philippines team reacted with genuine concern for the safety of our employees, thinking that the building itself was on fire. This brought about jovial laughter from the American team and further insult to the Philippines team. They went silent and the meeting became non-productive. Due to our insensitivity and unintentional blindness to the cultural identity team members from this other culture valued, this also required follow up meetings to alleviate the damage caused.
My last example, I have learned while working with my Canadian team. Due to the benefits that working from home brings to future employees, we have had the opportunity to tap into human resources from many different cultures and areas, both locally and with immigrant populations. North America is constantly evolving as people from all over the global community settle here and seek to join our work force. Something as simple as differences in accents can manifest itself as a barrier preventing qualified people from promotions or hindering support, even preventing qualified candidates success at the hiring stage. This is due to our unintentional bias and cultural tendency to favor people whose mannerism and speech is similar to ours. Holding employees to correct grammar, pronunciation, and vocabulary, when not directly related to job requirements is culturally insensitive.
We are the leading standard for excellence in Business Process Outsourcing for both Work from Home and as a global corporate community. Learning about other cultures so that we do not project our values onto other individuals on our team is essential to the development of a healthy global corporate community. Culturally diverse teams are often more innovative and offer creative results that benefit the team as a whole. Our goal should be to create a culturally diverse and inclusive work environment through understanding and cultural awareness. This is the art of cultural communication and challenges our leaders face in the global work community.
About the author:
Salie Davis has worked as a virtual employee for over a decade with Sitel Group under Legacy Sykes. Starting as an agent she has served in many roles, working with many diversified teams and clients.
She has three degrees earned through distance learning with active contributions to the global educational community and has shared her creative and written talents through virtual conferences and global communities.
Random type poem instructions
Random type on a keyboard without looking, hint best to position yourself on the home keys so you don’t type numbers, also try to keep your random letters in short sequences no more than five letters in a row before adding a space.
Ienx, soqngi oew asji iew obv wqp ien osne qo oid ghow xm z,zi bu limy tex zb ziq excm kksdu aksex mxhf qojd wisk mxbzv
Next use spell check to choose a word from each group. If no words come up add an extra space to separate the group of letters.
In songs owed as awe bob wept in some so odd how my size but limy tax by zap each kudu asked mph god wise mobs
If there are any words you don’t like or are not sure of, optional solution is to use the synonym tool at this point, however do not change words manually, only use your computer programs editing tools for spell check or synonyms
In songs owed by way of awe bob wept in some accordingly odd how my size but citrus duty by zap each kudu asked mph god wise mobs
Now freely move the words around and try to use ALL of the words. Punctuation can be used freely.
Bob wept in awe by way of some odd songs by Kudu-Zap-MPH, but my wise mobs asked God how each owed duty accordingly in citrus size.
Each vowel must be used once before another sequence of vowels can be used. … These can be in any order, AEIOU, IOUEA, AOUIE…
The Vowel Poem
A vowel is used only 1 unit at a time. To understand, do this: All must be incorporated. If up to the task, do it… Aerious Eunoia!
The creative art, poetry, songs, film sets and carnival will be going away in April as I work on developing my next project. It will be back next January 2023, I may load my educators oar for awhile, I may work on my space themed gamification oar, Just a heads up as I have just had fun building a carnival if you haven’t seen it come soon!
Multiverse Masters derives its name from the fact that the world changes often. Currently it is dedicated to creativity, songs, poetry, music and art displays. It features the romantic season with holiday treats thrown in to carry us through March and April. It will likely change after the month is up. All my worlds that circulate through out the year feature many free items that can be copied. Usually you can find items I sell on Kitely Market place offered free in world. grid.kitely.com:8002:Multiverse Masters or check out the store, https://www.kitely.com/market?store=46870914
As always, if you see me online, reach out for support. If I can help I will.
Multiverse Masters, is an evolving adventure-based world for education. It is a family friendly g -rated Island and its goal is as an educators resource area filled with examples of uses and tutorial links at http://multiversemasters.blogspot.com
, and https://multiversemasters.wordpress.com
Explore as you will as I have no idea what ventures lie ahead.
I try to remember to make free items I find lying about able to be copied when permitted. If ever you see something that your concerned about please let me know. My goal is to support the opensource community by keeping resources free and shared. Many awesome and inexpensive resources I find on the Kitely market. While creating worlds appropriate and beneficial for general audiences in the virtual environment I am having fun. I will often work on multiple projects
Being a graduated student now I can have some fun. The world may change often and without warning. Please let me know if any of my prior builds or resources are needed by you. For now I am playing. See my support youtube videos here. https://www.youtube.com/user/saliecmt/videos?view=0…
For instructions on a suggested creative performance of the play read this.
This is an example of virtual world literature. The world is saved and will be posted again but is currently not live. It is filled with interactive objects that read to you by the words coming up on screen. Most are not audio files. A few are, specifically for the folk songs. It is just one more way that literature can be explored.
Recent videos supporting open source and content creation! https://www.youtube.com/user/saliecmt/videos