I offer extensive experience managing virtual teams in educational applications as a consultant and in the private sector, as well as in corporate applications. I have worked in the ever-emergent remote workforce for over ten years, as a web author, content creator and as a coach/mentor supporting remote workers in customer care fields. I have volunteered as an academic coach and mentor while earning my degrees at Empire State College via distance and served as the President of the Graduate Student Collaborative, organizing online seminars and meetings that focused on diversity and other relevant topics by organizing in-person and online discussions through the engagement of leaders in these fields, as well as peer groups, in think tank discussions. I have worked as an Operations Management Division Analyst (OMDA) for Sykes, a completely remote position. Prior to this position, I piloted several programs at Sykes, creating procedures and supports in these emerging programs as well as training employees, and creating training manuals and videos. My degrees are in creative marketing, in media communications and learning in emerging technologies, with a graduate certificate in teaching in emerging technologies. These complement my ability to address the specific challenges that learning and teaching through technology interfaces creates. I worked as an educator, teaching art, music and computer for five years at a private school. I designed all the curriculum for these classes. My current studies in learning and teaching in emerging technologies have kept my knowledge of educational applications cutting edge. I am currently a recruiter for Sitel, A global leader in the BPO industry, hiring for the North American work from home division.
I develop curriculum for my autistic daughter and have been working with educational design in virtual worlds. I develop open source curriculum that I provide access to on my blog and websites. I am a founding member of the think tank, the Institute for New Paradigms. One mission of this organization is to serve as consultants to organizations seeking to grow in rich, often technology mediated, forms of learning and communication. I routinely help organize and present at seminars on leadership, emerging technologies and education. I have organized college diversity discussions that bridged students across the state through technology conferencing. I also supported students during a pilot program of an immersive virtual residency conducted by Empire State College.
My education and work experience make me especially adept in working with teams and individuals through distance technology. I worked in the health and human services fields for ten years before switching career paths. These positions included intensive work with special populations of all ages and training in behavioral techniques and communications. My interpersonal communication skills enable me to deliver results in a person focused environment. By proactive analysis, I anticipate needs to provide information, resources and communications. I remain professional and respectful in high stress conflict situations with empathy and diplomacy to provide resolution. This is more challenging in a virtual environment than in one that is face to face. My passion for supporting and motivating people to be the best that they can be. This is what drives me.
Education:
SUNY Empire State College, New York, Master of Arts, Dec 2019
Learning in Emerging Technologies
SUNY Empire State College, New York, Dec 2019
Certificate Teaching in Emerging Technologies
SUNY Empire State College, New York, Bachelor of Arts Degree
Interdisciplinary Studies: Creative Marketing and Media Communications, June 2015
SUNY Empire State College Associate’s Degree
Interdisciplinary Studies: Creative Marketing. June 2011
Certifications:
Down East Horizons
Sign Language Certification, 2003
Care and Comfort
Behavioral Specialist, 2003
Community Health and Human services
Certified Medications Technician, 2002
Residential Councilor, 2001
United Technologies Center
Activities Coordinator, 1998
Mount Desert Island Adult Education
Certified Nursing Assistant, 1995
Presentations (Oral and Poster):
OSCC Challenging Goliath, Bringing Virtual Reality into Higher Education………October 2018
CUNY Games Conference 4.0, January 2018
https://gamesconf2017.commons.gc.cuny.edu/day-1/
SUNY Student Wellness Retreat, April 2018
https://www.esc.edu/student-affairs/health-wellness/swr/step-by-step/
SUNY poster contest presenter, April 2010
SUNY Undergraduates Shaping New York’s Future: A Showcase of Scholarly Posters
http://www.suny.edu/Files/sunynewsFiles/Pdf/PosterProgram.pdf
Grants Received:
Otter Creek Park and Playground Construction Fund Town of Mount Desert, 1996
Grant awarded for 10,000 dollars to construct a village recreational area
Acadia Christian School art program Garelic Farms, 2014
500 dollar grant from for the purchase of supplies
http://www.garelickfarms.com/promotions/pure-happiness
Institutional Service:
SUNY Graduate Student Collaborative President, 2017-Current
https://sunyescgsc.wordpress.com/executive-board/
Institute for New Paradigms founding member, 2018-Current
https://sites.google.com/site/inpworkinggroup/home/mission
Empire State College tutor, 2010-2012
Telephonic conferences and written communication for distance learners
Created online learning videos
Conducted virtual learning screen share activities
Empire State College CDL Connection student reporter, 2010-2012
Conducted interviews and submitted articles for publication
Community Involvement:
4H V.O.L.T. trained leader, 1996-2011
Co-led 4h groups
Supervised at major 4H event including overnight and extended conferences
Created a pilot initiative for a virtual 4H group
Summer Camp counselor, 2005-2007
Developed and implemented camp activities for photography classes
Supervised and engaged a cabin of 6 girls in daily activities and overnight
Otter Creek Park and Play Ground Project Coordinator, 1997-2002
Responsible for designing a park and a playground
Project coordination and managing construction
Fund raising for 15,000 separate from town grant
Otter Creek Aide Society Director, 1996-2002
Village improvement society serving 1000 plus people
Responsible for running annual village events and holiday celebrations
Management of village owned properties
Town of Mount Desert, 1995-1997
Traffic Safety Committee
Relevant Experience:
Technology
Virtual Reality platforms / Zoom conferencing / Adobe conferencing/ Microsoft Office
OSX software/ Linux open source software/ Windows software/ Adobe Creative Suites
RTM / RTA/WFO/ EWFM /Kronos / Aspect /Avaya /Spark / Skype/Messenger/ Social media platforms and other web based tools.
Content Creation
- https://wopoli.com/
- https://multiversemasters.blogspot.com/
- https://gaming.youtube.com/channel/UCjZmRwaRUHfBST37m-L7Ubg
Home school Instructor all grade levels, 1997-2009 / 2014-2019
Researched, designed and implemented custom curriculum
Alpine Access/Sykes serving high profile clients with a virtual workforce, 2012-2019
Corporate Operation Management Division- America
Productivity team and Technology team
Program support, coaching, training, and supervision
Sales, customer service and support
Acadia Christian School: Art, Music, and Computer Science teacher all grade levels, 2009-2014
Supported the program through solicited donations and supplies
Researched, designed and implemented custom curriculum
Wrote and designed curriculum and Art book
Web Content Writer and Photographer for acadianationalpark.com, 2010
Travel and leisure article and photography
Acadian Otter Corporate Manager, 2003-2010
Oversaw marketing and operations of rental and land management
Down East Horizons, Residential Specialist and Job Coach, 2002-2003
In home care and training of combative adults with physical and mental disabilities
Sign language communication
Facility care, job training and coaching for developmentally challenged adults
Care and Comfort Behavioral Specialist 1, 2002-2003
Home based intervention of emotionally challenged children
C.H.C.S. Residential Councilor and In-service trainer, 1999-2002
Supervision and life counseling of 6 teenage high risk youth
Bar Harbor Times, Otter Creek Correspondent, 1994-1999
Weekly village news article/editorial
Sonogee Rehabilitation and Living Center, Activities Director and In-service trainer, 1997-2000
Management of 36 patients afflicted by Dementia and staff training
WoPoLi 